Delivery and Returns

How much is delivery?

Royal Mail Tracked 48 is £3.75, or free on orders over £100. Royal Mail Tracked 24 is £4.50. Prices are per order, not per item, so a booster box and a stack of singles travel for one charge. We ship within the UK only.

When will my order be posted?

Order before noon on a working day and your parcel almost always leaves the same day. Orders placed after noon go the next working day, and weekend orders go on Monday. Every order is processed within 24 hours of being placed. Tracked 24 usually arrives the next working day after posting and Tracked 48 within two to three; Royal Mail sets the delivery day, not us, so those are typical times rather than promises.

How are cards and slabs packed?

Singles go in a penny sleeve inside a toploader, then into a rigid mailer or a box. Graded slabs are double boxed. Sealed product is bubble wrapped and packed in a box sized to the item rather than whatever carton was nearest. High-value orders may be upgraded to Royal Mail Special Delivery at our cost, and above a certain value Royal Mail may ask for ID on the doorstep; the name on the ID needs to match the name on the order.

Can I collect, or get local delivery?

We offer free local delivery in West Sussex and Surrey. Use the contact form to arrange it before you order and we'll sort the details with you.

What is the returns window?

You have 30 days from delivery to ask for a return. The item needs to be in the condition you received it, unused and in its original packaging, with your order number to hand. Contact us first at info@collectorsedge.co.uk; parcels sent back without a request first can't be accepted, because we won't know whose they are.

Who pays return postage?

You do, unless the item is faulty, damaged or not what you ordered, in which case we cover it and send instructions. Refunds go back to the original payment method once the item is checked in.

Does a torn shrink wrap count as damage?

Almost never. Factory shrink wrap is there to protect the box in transit, and small tears, split corners and loose wrapping happen at the factory and in the post. They don't affect the sealed contents. You can still return the item within the 30 days, but return postage for outer-seal marks alone is yours.

Can I cancel a pre-order?

Yes, up to the point it ships: email us with the order number and we refund in full. Pre-orders are charged when you place them and posted so they reach you on or as close to release day as Royal Mail allows, in release order if your basket mixes dates.

What if something arrives damaged or wrong?

Photograph it as it arrived, including the packaging, and email info@collectorsedge.co.uk within a few days of delivery. We'll replace it where we can or refund in full, and we cover the return.

Where are the full legal terms?

The shipping policy and refund policy carry the formal wording. This page is the plain-English version and the two are kept in step. Anything unclear, the FAQ or an email will sort it.

Last updated 14 September 2026.