Shipping policy

We ship from the UK, to UK addresses only. This page explains how we send your order, what it costs, and what to do if something goes wrong.

Delivery options and costs

Service	Cost	Estimated delivery
Royal Mail Tracked 48	£3.75, free on orders over £100	2 to 3 working days
Royal Mail Tracked 24	£4.50	1 to 2 working days
Local delivery (West Sussex and Surrey)	Free	Arranged with you

To arrange local delivery, get in touch through our Contact Us page.

We send orders with Royal Mail, Evri and DPD UK. High-value orders may be upgraded to Royal Mail Special Delivery at no extra cost. Above a certain value the courier may ask to see ID on delivery, and the ID must match the name on the order.

Delivery times

Delivery times are the carrier's estimates, not guarantees, and that applies to every timed service, including Tracked 24. You pay for the service your order is sent with, not for delivery on a particular day, so a delay with the carrier doesn't qualify for a shipping refund.

When your order ships

Orders placed before noon on a working day ship the same day wherever we can. Orders placed after noon, or at a weekend or on a bank holiday, ship the next working day.

Out-of-stock products are clearly marked and can't be ordered.

Tracking your order

When your order ships, we'll email you a confirmation with your tracking details. You can follow your parcel from that email or through our website.

Orders sent in more than one parcel

If your order needs to be sent in more than one shipment, each extra shipment costs £3.50. Every parcel goes with the same carrier and service as the rest of your order.

Lost, stolen or damaged parcels

If your order hasn't arrived, or arrives damaged, contact us through our Contact Us page with your order number. We'll check the tracking and help sort it out.

Parcels marked as delivered that have gone missing

If tracking shows your parcel as delivered to your address, whether it was signed for, handed over or left somewhere on the property, and you can't find it, please:

Check around the property and ask neighbours or anyone else at the address.
Report the theft to the police, online at police.uk or by calling 101.
Send us the crime reference number along with your order number.

We need a police crime reference number before we can process a claim for any parcel marked as delivered to your address. We include it in our claim with the carrier.

If you didn't ask for your parcel to be left somewhere on the property, or you didn't sign for it yourself, tell us when you get in touch.

This doesn't affect your statutory rights.